Please allow a few days for any response to your message. This is a one man show, so when that man is gone, there's nobody here. Please wait a few days before calling your credit card company about a charge or any other problems. (Credit card charge-backs cost me an immense amount of money that does not get refunded when you settle. That will raise everyone's costs!) I really appreciate your patience. - Cliff Furnald
Please pardon me for dragging you to this page just to get our contact info.
Because of the huge proliferation of spam on the web, I am forced to change the e-mail address regularly to try and keep one step ahead of the spammers, and this is the only practical way to do it.
So, if you would like to place an order, get on our mailing list, submit a customer review, ask a question or generally communicate with the one and only human at cdRoots, please use this e-mail address:
Do not save it in your address book or add it to your mailing lists (or spam-directories), as I plan to change it monthly. When I reply, I will reply with a long-term address which you can use forever.
If you have spam filters on your incoming e-mail, please remember to add rootsworld.com and cdroots.com to your "good mail" list, as I will not be able to answer you if you can't receive my mail, and I will not go to some web site link to beg you to accept it. Do this BEFORE you write me a note or place an order.
My postal address:
New Haven CT 06505
My phone number: (203) 903-1714. This will be answered during normal weekday business hours, or you can leave a message only for dealing with timely problems concerning missing orders or credit card billing issues. I cannot take orders via the phone, I cannot offer purchasing advice, nor will I talk to artists or labels about their recordings on the phone. This is strictly a courtesy phone number for current customer service.
In most cases, you will have a much quicker response if you get in touch via e-mail.
I wish I could sit and chat with you on the phone, but it is simply impossible. E-mail me your questions and you will get a quick response.
For more information, please read the FAQ for shipping, packaging and returns policy and other pertinent questions.
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Please note!Most CDs have been imported from Europe or Asia. They are not all shrink-wrapped, and I am not going to con you by wrapping them here just to make you think they have been sterilized in America. We guarantee that the CD and the contents are all brand new and in perfect condition. Whenever I can, I use recycled shipping materials. They may not look as pretty on the outside, but they save money and keep the trash dumps a little bit emptier.